Product Background:

Product discovery phase is happening right now. I am working with the business to understand their processes.

Problem Exploration:

I was approached by the team who handles on-site visitors. They wanted to provide a more seamless and customized experience for visitors while also ensuring the team who manages the visits is able to more rapidly respond to changing customer needs.

Approach:

I am meeting with the team weekly to understand their needs and their business processes. I have also been coordinating my efforts with the product manager over the space to ensure alignment. I’m looking at several ways to help both the visitors and the end-users.

Outcome:

The business ultimately decided that this will utilize Salesforce.